Hassengate Medical Centre

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Non-urgent advice: Call Recording Policy

All calls are recorded for training and monitoring purposes

The purpose of call recording is to:

  • Protect practice staff from nuisance or abusive calls.
  • Identify any issues in practice processes with a view to improving them.
  • Support clinicians with a record of telephone consultations.

Patients who wish to opt out of call recording will be asked to come to the practice and speak in person.

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