If you need to contact this practice by email - please use: admin.f81153@nhs.net

Hassengate Medical Centre

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Phlebotomy - This is now offered at Hassengate for any patient within our Primary Care Network - that includes Orsett; Horndon-on-the-Hill; Neera medical centre; Southend Road Surgery; The Sorrells and of course Hassengate

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Information sharing

How the NHS and care services use your information

Hassengate Medical Centre is one of many organisations working in the health and care system to improve care for patients and the public. 

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

• Improving the quality and standards of care provided
• Research into the development of new treatments
• Preventing illness and diseases
• Monitoring safety
• Planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.  On this web page you will:

• See what is meant by confidential patient information
• Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
• Find out more about the benefits of sharing data
• Understand more about who uses the data
• Find out how your data is protected
• Be able to access the system to view, set or change your opt-out setting
• Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
• See the situations where the opt-out will not apply

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

Health and care organisations have until 2020 to put systems and processes in place so they can apply your national data opt-out choice. Our organisation is not currently’ (2018.10) able to apply your national data opt-out choice to any confidential patient information we may use or share with other organisations for purposes beyond your individual care.

Any concerns please do contact the Business Manager at Hassengate Medical Centre, who holds the various Privacy Notices that apply to different aspects of your care

This practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.

ICO information page for the public:                www.ico.org.uk/for-the-public

For details on how this data may be used visit: www.gov.uk/dwp/fit-note-data

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This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. Please see box "Tor GP practice is open" and note all contacts start with a  Telephone consultation. We may ask you to send us an image to help us help you, that image will be stored securely within your medical records. Please do not send any images unless asked to do so.

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Disclaimer

We are aware some of our clinicians offer services, for a fee, privately. These private services are not connected to, nor monitored or quality assured by this practice.

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Patient Incidents

We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.

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Domestic Abuse? Are you concerned about domestic abuse during this time? Call 0330 3337 444/ access help here when it is safe to do so: www.essexcompass.org.uk

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Facilities & Access

Our premises are purpose built with wheelchair access throughout, toilet facilities suitable for people with physical impairments and baby changing facilities.

Outside there is space for buggies and car parking spaces, including designated spaces for those with disabilities. 

If you suffer from any form of impairment or have any special needs and may need help in using the service we provide, please make yourself and your needs known to our reception staff - we will do all that can reasonably be done to help. If you are likely to need help or assistance when visiting us, please bring a friend. See our “Guide for our patients with disabilities”.

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Patient Triage 

We have now gone live with our new online consultation service. This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.    https://florey.accurx.com/p/F81153 

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To Register for On-line appointments / repeat medication as well as your summary information

Please contact the practice to obtain your own pin and other details, to enable you to log in to book appointments, order repeat medication or let us know you have changed your address or telephone number.

You can also have this access for your children, automatically upon application up until they are 11yrs old. Once they are approaching 11yrs if parent access is to continue both the parent and the "child" will need to speak to the practice manager - so that due diligence is undertaken and the "child's voice" is obtained.

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Should you want full access to your records created from 1st April 2015

Please contact the practice receptionists and read and complete the specific form that will allow you to obtain your own details. This facility will not, usually, be available to patients under the age of 18yrs.

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Out of Hours - Please call 111 directly to access guidance or if the situation is an emergency / life threatening please call 999

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Feedback

Patient Group

Want to get involved or know more please contact the practice manager who will share your contact details with the chair for non NHS work

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Healthwatch Thurrock

Gives you the opportunity for your views to be heard on the services you use in Thurrock. If you would like to help make the changes to get the best out of your services, then we want to hear your experiences, good or bad!

Contact us   Tel: 01375 389883                   Twitter:          @HealthwatchThrk      Facebook:    @HealthwatchThrk         Email:            admin@healthwatchthurrock.org

Post (no stamp required):  Freepost, Healthwatch, Grays, Essex RM17 6XP                    Web site:       www.healthwatchthurrock.org

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Safeguarding Statement 2024

Hassengate Medical Centre is committed to protecting Children and Vulnerable Adults and we will make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child please speak to Dr Ahmed or Vulnerable adult please speak to Dr Hodge. If neither are available please speak to any GP here as all are involved in supporting in Safe Guarding situations.      In an emergency please call either 101 – Emergency Services or Thurrock Council on 01375 652652 and ask for the safeguarding team

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PUBLICATION OF EARNINGS 2022/23

“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Hassengate Medical Centre in the last financial year was £58,478 before tax and National Insurance. This is for 2 full time GPs and 8 part time GPs who worked in the practice for more than six months.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.”

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