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Hassengate Medical Centre
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Non-urgent advice: Call Recording Policy
All calls are recorded for training and monitoring purposes
The purpose of call recording is to:
- Protect practice staff from nuisance or abusive calls.
- Identify any issues in practice processes with a view to improving them.
- Support clinicians with a record of telephone consultations.
Patients who wish to opt out of call recording will be asked to come to the practice and speak in person.
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