Appointments

Our new online consultation service is a great way for you to contact our practice for non-urgent medical or admin requests. It is simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist.

Click on the image opposite to access the system.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01375 808210, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App) 
• use our online system - if you would like to use this service please ask receptionists next time you visit.
• phone us on 01375 808210, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 18:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – if you would like to use this service please ask receptionists next time you visit.
• phone us on 01375 808210, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

In normal circumstances if you are bed-bound and too ill to come to the surgery, you would ask the receptionists for a home visit. These would be normally done after morning surgery, so please try and ring us before 10:30am. Of course we realise that illness cannot be planned and we will come urgently if necessary.

As a teaching practice we often have trainees sitting in with doctors and/or nurses.

If you feel uncomfortable having someone else sitting in on your consultation please let us know at the start and the student will leave.