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Practice Policies

Blue_Locked_FolderConfidentiality

  1. All who work at the practice are required to keep patient information confidential. This includes consultations with children and young people, about matters such as contraception / abuse / mental health / substance misuse unless you or others are at physical / mental risk.
  2. As we are a GP training practice every 3 years up to 50 patients’ records will be looked at for quality, not content. If you would prefer your records not to be used for this please tell us. Anonomised information will also be shared in appropriate circumstances. The Practice Manager is the designated “Data controller” for this practice.
  3. To see your records or obtain a copy of our “Information Sharing Policy” please ask reception to explain the process and any fee(s) that might be due.

Patients' Rights

You can expect courteous, timely care of the highest clinical and ethical standards, including access to further care. This practice will strive for a fair and equitable use of resources.

Patients' Responsibilities

  1. Not to be rude, abusive, or assault anyone who works here,
  2. To attend appointments you have booked, or to give at least 24hrs notice that you cannot attend.
  3. To attend for routine follow-ups that help us help you care for your long-term health needs.

You run the risk of yourself and your household having to find a new doctor practice if you fail to fulfil your responsibilities. We will usually write to advise why you are being removed from this practice.

 

pad_and_penSuggestions & Complaints

Satisfaction / Comments

Your thoughts and comments are always welcome – please write to our practice manager or use comment cards from waiting room. Every year this practice will ask all patients visiting us to complete a questionnaire. The results will be shown in the waiting room and/or in our newsletter.

Complaints

We welcome your opinions about the service we provide. If you have a complaint - please ask reception for an explanatory leaflet or write to our Practice Manager as soon as this issue of concern arises.



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