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Latest News

CQC - Inspection

We are pleased to share that the last inspection (Feb 2016) has rated this practice as "Good" across all indicators.

On-line access

From the 1st January 2015 patients aged 18yrs or over will be able to sign up to access their full medical records as created from the 1st April 2015 onwards, this is in addition to the usual appointment booking or repeat medication ordering. If you are interested in this facility please ask receptionists the next time you are in the surgery for the sign-up form and associated paperwork to be read. Please note that patients aged 11-18yrs will only have access for booking appointments, if more access is wanted then that patient must meet with the practice manager.

Comments/complaints 

We have received one comment from a patient via www.nhs.uk All comments whether via this or the web address mentioned earlier are much appreciated. If we do not know what is not working so well for you we cannot fix it.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. In 2017 we lost 1,817appointments due to patients not attending for an appointment they had booked - this makes it harder for others who want to be seen to get an appointment and in 2017 equated to wasting a doctors appointments for 6 surgeries a week every week throughout the year!

Phone Consultations

If you want to talk to a doctor or nurse it is best to telephone in the morning, leave a message with the receptionists, so that doctor /nurse can call you back, usually between 12:00 and 14:30. If the matter is urgent please say so, we will try and help.

Telephone appointments

There is now a facility to use the telephone approximately 24hrs a day to book / check or indeed cancel your appointments.

Where to find help

When we are closed, please telephone 111 and should only need A&E in the event of a seious accident or other health emergency. Information about all local services can be found via "Minor Illness" page

Accountable Doctor 

Whilst all patients are registered with the practice - from April 2015 all patients will have one doctor tasked with overseeing their care. If you are aged over 75yrs or upon achieving that age, you will get a letter from us informing you who the named doctor is, if you are younger than 75yrs then you are welcome to ask when next visiting us who your "usual doctor" is - any member of the practice team should be able to answer that questions for you. On a practical basis, despite your having a named/usual/accountable doctor you retain the ability to see which ever doctor you wish, whenever they have an appointment that suits.

 

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