- Appointments last 10 minutes
- a quarter of appointments are available 4 weeks in advance, a further quarter is available a week in advance, a further quarter is available the day before and the final appointments are held under the discretion of the duty GP.
- Online appointments tend to access appointments more quickly than those booked at reception either by telephone or face to face
- Please make an appointment for each person who is to be seen and/or for each problem that is to be discussed.
- Please feel free to express a preferred practitioner when making your appointment, the doctors would encourage you to stay with one clinician for any particular health issue or episode of care,
- If you have signed up for EMIS Access you can usually book on-line for a doctor or for a nurse appointment. If you would like to use this service please ask receptionists next time you visit.
- You can also use the automatic telephone service to make, check or cancel doctor appointments / 24/7
- You can also make use of the MyGP or NHS App - please follow the instructions when downloading either App - note if you have opted out of text message reminders these Apps may not work for you.
If you have a mobile telephone you will receive text messages reminding you of your nursing team appointment, asking you to book an appointment for say the Flu jab or to share other information with you. This system will operate automatically if we have a mobile telephone number for you, you can of course opt out should you so wish. Please note that if you use the same mobile number for your children this will confuse the issue when you receive a text. We routinely remove mobile numbers from patients aged 11-18yrs when they are the same number as their parents. We do not monitor text messages - so it is suggested that any questions are directed to the receptionists - face to face or on the telephone.
- Reception will offer a telephone consultation, but you may choose to book an appointment.
- Reception will ask for a brief description of your condition, you will not be penalised if you do not wish to share this information with reception, but it is intended to help reception get you seen by the most appropriate person, or to help doctors' prioritise return telephone calls.
- When all routine appointments are used, requests for consultations that day will be triaged by a doctor - hence the request for a brief description of the health problem mentioned above.
- Return telephone calls will be from a "with-held" telephone number
- Please share any thoughts, comments or suggestions about the appointment system with the practice manager
If you are to have an intimate examination, please feel free to ask for a chaperone.